Important Note: Australian Consumer Law

This warranty is provided in addition to other rights and remedies held by a consumer at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Forbes Warranty Periods

Automotive Cranking Batteries

Lead Acid Deep Cycle & Solar Batteries

Lithium Deep Cycle & Solar Batteries

Solar Panels

Charging & Inverting Equipment

Bluetti Products

Communication & 4x4 Equipment

Services

Other

Additional Manufacturer Warranty Periods

Some Manufacturers may offer longer warranty periods on their products.
Forbes will be able to assist with claiming a warranty directly through the manufacturer on your behalf.

However, if the manufacturer:

• Rejects / does not approve the warranty
• Is no longer trading & unable to honour the warranty
• Requires information or documentation that the consumer cannot provide

Forbes will be unable to assist with any warranty beyond the specified “Forbes Warranty Periods”.

Forbes will also only be able to follow manufactures warranty policies which will include:

• Repair / Replacement policy
• Shipping & Returns policy
• Refund / Credit / Pro-Rata Policy

Warranty Terms & Conditions

Warranty does not include:

• Labour costs
• Transit costs (if the product has to be sent back to us)
• Normal maintenance costs
• To the extent permitted by law, any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses
• Changes in the condition or operational qualities of the product, resulting from incorrect storage, fitment, application, maintenance, environmental factors, or other influences

Warranty Exclusions

Warranty offered by Forbes Batteries is void if the battery:

• defects are as a result of normal wear and tear;
• shows evidence of after-sale physical damage, abuse, and neglect;
  
• is damaged due to improper mounting or installation;
• has been subjected to overcharging, undercharging, freezing, fire, and explosion;
• has been discharged resulting to sulphation or due to excessive load;
• has been failed to be maintained with the right acid levels (for accessible types);
• has been topped up with any liquid or additive other than distilled water (for accessible types);
• is damaged caused by acid spillage due to overfilling (for accessible types);
• has been used in the wrong application (e.g. used in vehicles with Start-Stop system or in Deep Cycle applications) or under-specified
  against the vehicle’s requirement;
• has been used in a vehicle with a faulty charging system or faulty terminal connection (corroded, loose, flayed, or reversed);
• has been stored for a long period and installed without maintenance and reconditioning;
• has tampered markings and broken or removed vent plugs; and
• has been repaired or modified by a third party, without Forbes’ consent.

Warranty Conditions

• The warranty period is not renewed or extended as a result of a warranty repair or replacement
• The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made
• The warranty is not transferable and is only offered to the original end user of the product
• To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded.
• The product must be returned to Forbes Batteries Toowoomba (We are unable to process a warranty by having a 3^rd party inspecting & deeming the item faulty)

How to Make a Warranty Claim

If you believe your product is faulty or defective due to improper manufacturing or construction, please follow these steps to make a warranty claim:

• Contact Forbes Batteries regarding the details of the faulty product. We will try to confirm whether or not the product is indeed faulty through simple testing, however you may be required to return the product to us at your cost for more advanced testing.
• Once the product has been confirmed to be faulty, we will repair or replace it under the terms of the relevant warranty. Fees may apply for pro rata warranties or transport costs to send a replaced or repaired product.
• In the event a product is deemed by our testing not to be faulty, you have the choice to have the product returned at your cost.